Shipping and payment
Payment Method
International customers can choose a variety of payment methods:
(1) Use PayPal, which is preferred;
(2)Pay by credit card(Credit card payment requires 3D security certification. If your payment fails, please check your credit card balance and IP location. Please try to pay multiple times)
(3)You can send an email/message to info@imalent.com/whatsapp+86-18938680743 with the product you want to order,
your shipping address and phone number. We will then create an invoice and send you this electronic invoice for payment. After payment, we will we will generate the order in our official website system and arrange shipment.
Why the payment failed?
I apologize for the frustrating situation. At the launch of our sale, our website was so inundated with customer traffic that was simply not able to keep up. I am sorry that we were unable to meet your expectations, but we are doing our best to provide every customer with great service for the remainder of the sale. If you have been unable to order, please clean the cookie, restart the browser and try again.
Thanks for reaching out to us. If you could not check out at this moment, please follow this steps to give it a try.
1.Try cleaning the cookies, using another browser like google chrome.
2.Change with another devices (cell phone, computer or pad) to see if it works.
3.Please also contact the bank for consulting if they accepts international charges.
4. If that doesn’t help, for any further questions, please provide us with a screenshot for it, the exact time, what devices and browser you use.
Please keep me posted and I will report your problem to IT team and they will make efforts to fix it.
Coupon / Promotion Code
Only one coupon code allowed per order
Fraud prevention measures
To reduce the increasing number of Internet sales fraud attempts, we reserve the right to require you to pay for your order
using our electronic invoice. We will accept each order on a case-by-case basis. We do encourage customers to pay with
PayPal because it screens credit cards for us and provides customers with fraud protection for sellers. We continue to
accept all credit cards. In some cases, we will refund your credit card payment and send you an electronic
invoice.Please understand that this is a methord to reduce the losses caused by fraudulent orders
IMALENT shipping method and shipping time
All products purchased on the IMALENT website are free shipping.
We will usually ship the same day after receiving your payment during work days.
The tracking number will be updated on the order account and sent to you by email within 3 days.
Our shipping options:
Mainly done by DHL
post officeups
fedex
Air mail
After dispatching, your Imalent flashlight should arrive within 5 to 12 business days.
For more information, please visit the terms of service and shipping policies of each shipping company
Order information modification:
What if I enter or provide the wrong address when placing an order?
The shipping information is automatically generated based on the "Shipping Address" entered when placing the order.
If the package is returned to us due to an insufficient address, you will be charged shipping costs to reship the package.
If you need to change your order, please call our office immediately or send an email to sales@imalent.com or consult online at the official website
Therefore, if changes need to be made, they must be made quickly. Otherwise, your order will be shipped normally within 24 hours.
International Transport Policy
Please note: Many international countries require customers to pay customs fees / duties / taxes to accept packaging.
Please check your country, you can receive the cost of the package, let us talk about the settlement of customs fees.
