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HERE AT IMALENT, WE BELIEVE IN OUR PRODUCTS.
If your IMALENT item has any defect as the result of the materials or workmanship we want to make it right!
Orders can be returned for any reason within 30 days from the date the order was received. Returned items must be in the same condition, unworn and in the original packaging. Free or promotional items must be returned along with the original item when being fully refunded.
Once your return is received, a refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it might take 2-5 working days for a refund to show up on any bank statements. For your replacement, we will re-send a new item to you as soon as possible (within two weeks.)
For items purchased from third-party platforms within 30 days, we recommend you contact the original seller first, so they may take care of you. If you have any issues with them, please contact us.
Within 2 or 5 years of purchase: please contact our customer service at firstname.lastname@example.org to apply for the warranty work. We may need your serial number, the date of purchase and a simple description about your issue