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Frequently Asked Questions

How long will delivery take?

All orders are shipped via standard shipping service. Usually, the preparation and shipping of your order take 1 to 2 working days, while delivery timing by the courier may change depending on the destination. If you order them from EU/US/JP warehosue the delivery time will be within 7 working days. If your order is sent from the CN warehouse, the delivery time will be within 10-20 working days.

What are the shipping options?

When you make a purchase, you can choose regular shipping or premium shipping during checkout.

The shipping method will include: USPS,UPS,Fedex,China post

How can I cancel my order?

The cancellation button is available in the order on your My Account Page. You have the option to cancel the entire invoice, or you can cancel select items. Or you can contact us for help.

Can I make a return?

Yes, we have a money back guarantee for all of our products. Simply print out a shipping label. Then drop off your package at the nearest UPS location.

Can I track my online order?

A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.