📦 Order Processing & Shipping Information

Thank you for choosing us! Here’s everything you need to know about how we get your order to you. 🚀

🕐 Processing Time

- Please allow 1–2 business days for us to prepare and pack your order before it ships.

🚚 Delivery Times by Region

Shipping times vary depending on your location. We’ve got you covered with two warehouse options:

US • Canada •  Australia •  UK •  Japan •  Europe

  → Shipped from our local warehouse 

  ✅ Estimated delivery: within 5 business days

🌍 All other countries 

  → Shipped from our China warehouse 

  ✈️ Estimated delivery: 5–15 business days

📌 Please Note

- These are estimated timeframes provided by our courier partners.  

- Actual delivery may vary due to customs processing or unexpected carrier delays.  

- We’ll send you a tracking number as soon as your order is on its way! 📬

If you need any help with your order, feel free to reach out — we’re always happy to help! 💬😊

When you make a purchase, you can choose regular shipping or premium shipping during checkout.

The shipping method will include: USPS,UPS,Fedex,China post and DHL.

💳 What payment methods do you accept?

We currently support fast and secure online payments via:  

• PayPal

• Credit Card (Visa/Mastercard/Amex)  

• Debit Card

🌍 For customers in countries where online payment isn’t available, we also offer:  

• Bank Wire (T/T)

• Western Union  

📩 Simply contact us, and we’ll send you the detailed payment instructions right away.  

Need help? Just ask via live chat or whatsapp(+86-18938680743) — we’re here to make it easy! 😊

The cancellation button is available in the order on your My Account Page. You have the option to cancel the entire invoice, or you can cancel select items. Or you can contact us for help.

Orders can be returned for any reason within 30 days from the date the order was received. Returned items must be in the same condition, unworn and in the original packaging. Free or promotional items must be returned along with the original item when being fully refunded. Once your return is received, a refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it might take 2-5 working days for a refund to show up on any bank statements. For your replacement, we will re-send a new item to you as soon as possible (within two weeks.) For items purchased from third-party platforms within 30 days, we recommend you contact the original seller first, so they may take care of you. If you have any issues with them, please contact us. Within 2 years of purchase: please contact our customer service at info@imalent.com to apply for the warranty work. We may need your serial number, the date of purchase and a simple description about your issue.

Yes, we have a money back guarantee for all of our products. if you don't like the flashlight, You need to return the flashlight to our warehouse and bare the shipping cost, after we confirm the flashlight is perfect for use, we will refund you the money. If your flashlight has any problem, please also send back to our warehosue, we will check it and send you a new one. we will bare the shipping fee of sending back to you.

A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.