📦 Order Processing & Shipping Information

Thank you for choosing us! Here’s everything you need to know about how we get your order to you. 🚀

🕐 Processing Time

- Please allow 1–2 business days for us to prepare and pack your order before it ships.

🚚 Delivery Times by Region

Shipping times vary depending on your location. We’ve got you covered with two warehouse options:

US • Canada •  Australia •  UK •  Japan •  Europe

  → Shipped from our local warehouse 

  ✅ Estimated delivery: within 5 business days

🌍 All other countries 

  → Shipped from our China warehouse 

  ✈️ Estimated delivery: 5–15 business days

📌 Please Note

- These are estimated timeframes provided by our courier partners.  

- Actual delivery may vary due to customs processing or unexpected carrier delays.  

- We’ll send you a tracking number as soon as your order is on its way! 📬

If you need any help with your order, feel free to reach out — we’re always happy to help! 💬😊

💳 What payment methods do you accept?

We currently support fast and secure online payments via:  

• PayPal

• Credit Card (Visa/Mastercard/Amex)  

• Debit Card

🌍 For customers in countries where online payment isn’t available, we also offer:  

• Bank Wire (T/T)

• Western Union  

📩 Simply contact us, and we’ll send you the detailed payment instructions right away.  

Need help? Just ask via live chat or whatsapp(+86-18938680743) — we’re here to make it easy! 😊

Order can be cancelled before it ships out.

If you have an account with IMALENT, you can cancel it by yourself in your account.

If you placed the order as guest, please contact our support team with your order number and the reason, we will take care of you;

We want you to be completely satisfied with your purchase. Please review our policy below for returns, replacements, and warranty support.

1. Returns for Change of Mind

You may return your order for any reason within 30 days of receiving it. To be eligible for a full refund:

    *Items must be returned in the same condition as received — unworn and in the original packaging.

    *Any free or promotional items included with your purchase must also be returned together with the original product for a full refund.

Please note: You are responsible for the shipping costs to return the item to our warehouse. Once your return is received and inspected, we will issue a refund to your original payment method. Please allow 7–14 working days for the refund to appear on your bank statement.

2. Replacements for Faulty Items

If your flashlight has a defect or is not working properly, please send it back to our warehouse. After we verify the issue, we will send you a brand new replacement at no additional cost. We will cover the shipping fee for sending the replacement back to you.

Replacement items are typically dispatched within two weeks.

3. Items Purchased Through Third-Party Platforms

For orders placed through other retailers or platforms within the last 30 days, we recommend contacting the original seller first — they are often able to assist you more quickly. If you are unable to resolve the issue with them, please reach out to us directly, and we will do our best to help.

4. Warranty Coverage

*Flashlight Body & Components (excluding battery): Covered for 2 years from the date of purchase. This includes the housing, LED, circuitry, switch, and all other mechanical parts.

*Battery: Covered for 1 year from the date of purchase, due to the natural degradation and charge-cycle limitations of rechargeable cells.

To initiate a warranty claim, please contact our customer service team at info@imalent.com with the following information:

    -The product serial number

    -The date of purchase and order number

    -A detailed description of the issue

If you have any questions or need further assistance, don’t hesitate to reach out. We’re here to help.

A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.